Exchange Policy
Footer- Exchange Policy
At Ashutosh Enterprises, we aim to ensure that you are completely satisfied with our Products, which include makeup, skincare, haircare, and perfumes. If you need to exchange an item, please follow our exchange policy outlined below.
Eligibility for Exchange
- Time Frame: You have 6 days from the date of purchase to request an exchange.
- Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
- Receipt: A receipt or proof of purchase is required for all exchanges.
Process for Exchange
- Contact Us: To initiate an exchange, please contact us at [Insert Email Address] or [Insert Phone Number] with your order number and details of the item you wish to exchange.
- Return the Item: Pack the item securely and include your order number and a brief explanation of the reason for the exchange. Ship the item to [Insert Return Address].
- Inspection: Once we receive the item, we will inspect it to ensure it meets our exchange criteria.
Exchange Options
- Same Product: If you wish to exchange for the same product, we will ship the replacement item once we receive and inspect the returned item.
- Different Product: If you wish to exchange for a different product, any price difference will be handled at the time of the exchange. We will contact you with further instructions.
Shipping Costs
- Responsibility: You are responsible for paying the shipping costs for returning the item to us. If the exchange is due to a defective or damaged item, we will cover the return shipping costs.
- New Shipment: We will cover the shipping costs for sending the exchanged item to you.
